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Help and advice lines



If you need immediate medical help or are worried you might harm yourself or someone else, please dial 999 or go to the nearest Accident and Emergency department.


Available 24/7 every day of the year to provide non-judgemental emotional support and the opportunity to talk to a trained listener about your worries, distress, or suicidal thoughts.

Phone 116 123 (Freephone) or email

More information about how the Samaritans can help and what they offer:

Links to sources of further information, advice or support on a wide range of issues impacting on mental health – including alcohol, drugs, debt, relationships, eating disorders and housing:


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text: 85258


Provides confidential support and advice to young people under the age of 35 struggling with thoughts of suicide, and anyone worried about a young person through their helpline, HOPELINEUK.

Call - 0800 068 41 41 (Mon-Fri: 9am-10pm, weekends: 2pm-10pm)

Email -


Our mission is to help men aged 18+ who are in crisis, by providing quick and free access to non-residential therapy and support.  



Provides out-of-hours emotional support and information to anyone affected by mental illness including family members and friends.

Phone 0300 304 7000 (from 4.30 pm to 10.30 pm daily) for confidential telephone support.

Email .

More information about Saneline and what they offer, including an online forum and textcare service:


Mind provides an extensive range of advice, information and practical resources.

Phone the Mind Infoline on 0300 123 3393 (9am to 6pm Monday to Friday) of the Mind Legal Line on 0300 466 6463 (11am to 2pm Monday to Friday)

Text the Infoline on 86463 or email


CALM (The Campaign against living miserably) is provided for men, by men, offering telephone support, advice and signposting, and an online forum.

Phone 0808 802 58 58 – open 5pm to midnight every day of the year (calls are free and don’t show on itemised bills)

Webchat - 5pm until midnight every day


Free resource for mental health and addiction issues with free diagnostic tools, over 1,000 documents to browse and 1,5000 videos to view :

HELP GUIDE have over 160 articles on 21 topics together with details of self-help tools:


Every Mind Matters gives you simple and practical advice to get a healthier mind from how to deal with stress and anxiety, to boosting our mood or sleeping better. Every Mind Matters has been created by Public Health England, with tips and advice developed with experts and approved by the NHS. It has also been endorsed by the Royal College of General Practitioners. You can take a short five question quiz to get your mind plan

Get your mind plan:


Mental Health First Aid teaches people the skills and confidence to recognise the signs and symptoms of common mental health issues and effectively guide a person towards the right support. The first step on that journey may be taking 10 minutes to open up a meaningful conversation with a friend, family member, colleague or student about their mental health. The toolkit was originally developed for World Mental Health Day 2016 and has been adapted so that you can use it all year round to keep the mental health conversation going. Access the Take 10 Together toolkit here:


The Mix is a UK based support service for young people under the age of 25. They help young people take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to them via their online community, on social, through their free, confidential helpline or their counselling service.

Call - 0808 808 4994 (Sunday-Friday 2pm–11pm)

Email using the online form at


Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. Rethink also runs Rethink services and groups across England and Northern Ireland.

Call - 0300 5000 927 - (9.30am — 4pm Monday to Friday)


01708 765200

Emotional support, advice and information particularly for people who are socially isolated, vulnerable, at risk or experiencing any form of abuse. Subjects include relationships, child abuse, anger, bullying, eating disorders, self-harm, domestic violence, rape and sexual assault. Emotional support is provided by telephone, email and post.


Provides a one-stop shop listening service for LGBT+ people on the phone, by email and through instant messaging.

Call - 0300 330 0630 (10am–10pm every day)

Email -

Webchat (from 4pm every day)

Phone operators all identify as LGBT+.


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

Text: 85258  (24/7)


Bank Workers Charity

Bank Workers Charity provides a wide range of help and support to people working for a UK bank (now or in the past) and their families. They provide resources on mental health, work-life balance, workplace issues and others which impact on health such as debt management, relationships, and domestic abuse.

Phone 0800 0234 834 (9am to 5pm, Monday to Friday)

LiveChat on their website:

Access BWC’s online mental health resources

Find out what else is available online or by requesting additional help

Chartered Accountants Benevolent Association (CABA)

Supports the wellbeing of the chartered accountant community, including past and present ICAEW members, ACA students, past and present ICAEW staff, and their close family members, wherever they are in the world.  It provides information and support on a range of issues, including emotional support, debt, legal and relationship advice. They provide counselling for a range of problems, including redundancy or bereavement, and offer a befriending service for people aged 55 and over.

Helpline - 01788 556 366 for free counselling and legal advice 24 hours a day

Email -

24 Hour Live Chat -

Access CABA’s online mental health resources on anxiety, depression, panic attacks, stress and related topics

Visit the website to find out what else is available


LawCare promotes and supports good mental health and wellbeing in the legal community. It provides advice and support to anyone in the legal community including support staff, and families, experiencing mental health and wellbeing problems.

Helpline 0800 279 6888 Monday - Friday 9am–5.00pm

Live chat Wednesdays only 9am-5.00pm


Visit the website to access advice and information on depression, anxiety, alcohol, drugs, gambling, eating disorders and gambling, and for links to sources of additional support

Heads Up

For staff considering how much to disclose about mental health issues to managers or colleagues, this link provides a practical tool to help guide individual decisions, including a pros and cons tool.


EmployAbility work with disabled university students and graduates, including students experiencing mental ill health, to ease the transition from education into employment. The team can offer you free support, advice and guidance throughout the entire recruitment process and beyond, including advice on sensitive issues such as disclosure of a disability.

Phone - +44 (0)7852 764 684



MHFA England Address Your Stress Toolkit

Developed for Mental Health Awareness Week 2018 with a theme of Address Your Stress, MHFA England produced this toolkit  The toolkit is designed to help you:

Understand your triggers

Get to know your unique stress signature

Manage your stress levels with self-care

Reduce the impact of stress on your health and life

Click to Access the toolkit here:



Alcoholics Anonymous

AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. Alcoholics Anonymous does not engage in the fields of alcoholism research, medical or psychiatric treatment, education, or advocacy in any form, although members may participate in such activities as individuals.

Helpline: 0800 9177 650 (24hrs a day – 7 days a week)



Rehab Recovery

Rehab Recovery is a free information service to help people who suffer from drug and alcohol addiction, and who may need alcohol rehab assistance.

24 Hour Helpline: 0800 088 66 86

International: +44 330 333 6197

Further information:

Addiction Helper

Addiction Helper provides information about many addictions including a free helpline and online chat:

Helpline: 0800 044 82 / 0203 993 5660 (24hrs a day – 7 days a week) /

info (@)


Further information:


0300 888 3853 (from 9 am to 9pm daily)

Email via their online enquiry form:

Helpline providing support to families and friends affected by a loved one's substance abuse. Trained helpline staff and volunteers have direct personal experience of how addiction can affect families and can provide a listening ear, help explore options and understand problems better. DrugFAM also has a range of other services that can have enormous benefits in terms of physical and emotional wellbeing for individuals as well as improving lives for troubled families.


Free and confidential, advice, support, counselling and information for anyone effected by drug misuse.

Helpline: 0800 77 66 00 (120 languages spoken ), every day, 24 hours a day.

Email: Email form (use the form on the FRANK website )


PostScript 360

0117 9663629 Support Line (10am – 4pm)

Confidential support line providing information and support for individuals to reduce the harms caused by prescribed drugs (Benzodiazepines, Z drugs (‘sleeping pills’), Gabapentinoids, Opioid painkillers) associated with dependence and withdrawal through a wrap-around service of one to one therapy, group therapy and a telephone support service. Support includes a Telephone Support Service which is talking therapy which includes a tailored assessment and recovery support plan, weekly counselling for 20-30 minutes, and a listening support service. Further support includes a face to face therapy service, tailored assessment and recovery support plan, ongoing support from a specialist practitioners, counselling and group therapy. PostScript 360 also offers an advocacy service, liaising with GP’s and health services. This service is available for people who can attend Gloucester House at Southmead Hospital.


GamCare operates the National Gambling HelpLine, providing information, advice and support for problem gamblers as well as their family and friends affected by the issue.

Freephone: 0808 8020 133- advisers are available seven days a week from 8am–Midnight

Via web-chat at:


Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

Telephone: 0330 094 0322


Online Chat Room:


With You is a charity providing free, confidential support to people experiencing issues with drugs, alcohol or mental health.

Online web-chat support:  


Anxiety UK

Provides relief and support for people with all forms of anxiety disorders. Their website and supported publications are also a useful source of information on the many forms of anxiety disorder. They also offer training services primarily for mental health professionals, service users and carers.

Infoline:  03444 775 774 between 9.30AM – 5.30PM, Monday – Friday (except bank holidays)

Text Service:  07537 416905


Crisis Support:


No Panic

No Panic offers advice, support, recovery programs and help for people living with phobias, OCD and any other anxiety-based disorders, including those people who are trying to give up Tranquillizers.No Panic also provides support for the carers of people who suffer from anxiety disorders.

Helpline:  0844 967 4848 (Everyday 10:00am – 10:00pm)

Youth Helpline: 01753 840393 (For 13 to 20 year olds, Monday, Tuesday, Wednesday, Friday: 3pm to 6pm, Thursday: 3pm to 8pm, Saturday: 6pm to 8pm)





Help and advice for all sufferers of anxiety and panic attacks. - information and advice on all aspects of anxiety and panic.


information relating to anxiety, panic disorder, stress and depression

NO More Panic

Information for sufferers of panic, anxiety, phobias and ocds. Includes chat room and message boards. Also information relating to insomnia.



Cruse offers telephone, email and website support. We have a Freephone national helpline and local services, and a website ( specifically for children and young people. Our services are provided by our network of 5,000 trained volunteers and are confidential and free.

Helpline: 0808 808 1677​  (Monday and Friday: 9.30am-5pm, Tuesday – Thursday): 9.30am-8pm, Saturday and Sunday: 10am -2pm)



Child Bereavement UK

We help children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies. We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

National Helpline: 0800 02 888 40 (Freephone. Monday – Friday, 9am – 5pm)


Live Chat:   (Monday - Friday, 9am - 5pm)

Grief Encounter

Grief Encounter is one of the UK’s leading bereaved child charities, providing free, pioneering services and support to bereaved children, young people and their families.

Grieftalk 0808 802 0111 (Monday to Friday 9am – 9pm)



The Bereavement Trust

The Bereavement Trust is a National Freephone Helpline, operating every evening of the year, without exception.

Helpline – 0800 435 455  Our trained volunteers offer comfort, support and practical advice to the bereaved from 6pm until 10pm. If the line is engaged, please ring 0800 9177 416.

Survivors Of Bereavement By Suicide

Offers emotional and practical support to break the isolation of those bereaved by the suicide of a close relative or friend.

Helpline: 0844 561 6855, every day, 9:00am-9:00pm




Bipolar UK

The only national charity dedicated to empowering individuals and families affected by bipolar. Peer support is at the core of our work. Our integrated service consists of

peer support groups for people affected by bipolar, a moderated eCommunity, one-to-one peer support provided by telephone and email.

Peer Support Line: 07591375544 (please leave a voicemail and we will return your call as soon as possible)




National Bullying Helpline

The first UK helpline providing assistance to individuals struggling with bullying issues, whatever the nature of the abuse. Established by qualified employment law professionals, providing support to both adults and children – whether the bullying is in the home, the workplace, the community, the playground, or on-line.

Helpline: 0845 22 55 787 (9am to 5pm Monday to Friday; calls are charged at circa 7p per minute plus your telecom providers access charges.)


Bullying UK (part of Family Lives)

Bullies Out

Useful information for employees on what to do if you are being bullied at work and for employers on how to prevent workplace bullying.

Smart Pension Guide to Bullying in the Workplace

Bullying is a problem across ages and environments and is more common than you think. This guide explores what steps both employees and employers can take to overcome and stamp out a bullying culture in the workplace.


Princess Royal Trust For Carers

Provides a range of information, advice and support services for carers throughout the UK via a network of 129 independently managed Carers’ Centres and interactive websites.

Helpline: 020 7480 7788 (London Office ), Monday-Friday, 9:00am-5:00pm – also has offices in Wales, Scotland and Northern Ireland.




Depression UK

Depression UK is a National Self-Help Organisation that helps people cope with their depression. Depression UK promotes mutual support between individuals affected by or at risk from depression, with the aim of encouraging self help, recovery and personal growth. We try to help our members by enabling them to share their thoughts and problems with fellow sufferers, because they know better than any non-depressed professional or carer does what it really feels like to suffer from depression.



Overcome Depression

Offers a unique and clear reference point on depression help and advice from experts in the field.


dprsd aims to help people to manage their depression by suggesting practical steps they can take now as part of a regime of self-care. This is meant to complement conventional treatment options such as antidepressants and therapy. The dprsd website brings together information about these alternative approaches to managing depression as a complement to conventional treatments such as antidepressants and therapy.

Depression Alliance

Supports people with experience of depression through a pen-friend scheme, membership and newsletter. Provides information and publications and campaigns to raise awareness of depression. Also operates a network of local self help groups throughout the UK, with support for new groups and information about existing groups. Click here…

Telephone: 0845 123 23 20 (to request an information pack only )



Friends in Need

Good friends who understand depression can be a life-line. Friends in Need is a free and supportive community for everyone affected by depression, so you don’t have to go through it alone. You can find new friends in your local area and online, so you’ll always have a safe and friendly space when you need it most.

The Association For Postnatal Illness

The Association provides a telephone helpline. information leaflets for sufferers and healthcare professionals as well as a network of volunteers, telephone and postal, who have themselves experienced postnatal illness.

Helpline: 020 7386 0868, Monday, Wednesday, Friday, 10:00am-2:00pm and Tuesday and Thursday, 10:00am-5:00pm





National Domestic Violence Free Helpline:  0808 2000 24 7  (24-hour, 365 days a year)

LiveChat:   (Monday – Friday, 3pm – 6pm)


Mens Advice Line

Mens Advice Line: 0808 8010327  (Free, Monday–Friday 9am-8pm)

Mens Advice LiveChat:



Freephone 24 Hour Domestic Violence Helpline 

Freephone 24 Hour Domestic Violence Helpline is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing, are available. In addition to offering confidential support and information, Helpline staff are a source of practical help and information about housing rights and entitlements, information on getting injunctions or reassurance about calling the police.

Men calling the Helpline will be also provided with initial support and will be signposted to specialist services that work with male victims of abuse. The Helpline is a crisis service that prioritises the safety of women and children and will assist them to a place of safety in a refuge if that is necessary or will empower them with information and support to make their own arrangements for safety. Where necessary the Helpline will signpost callers to the most appropriate national, regional or local service or agency. Calls to 0808 numbers are free from landlines and mobiles in the UK.

Domestic Violence Assist

Specialises in free assistance to obtain emergency injunctions from being further abused.

Telephone: 0800 195 8699

National Centre for Domestic Violence

A free, fast emergency injunction service to survivors of domestic abuse and violence regardless of their financial circumstances, race, gender or sexual orientation.

Telephone: 0800 970 2070

Text: NCDV to 60777


Ashiana Network

A ‘led by and for’ a Black and Minority Ethnic [BME] women’s service, developing and delivering specialist services for BME women and girls who have experienced or are at risk of Violence Against Women and Girls [VAWG]. These include forced marriage, honour-based violence and female genital mutilation [FGM]. They offer specialist advice and advocacy, counselling, support groups, community outreach and refuge services for South Asian, Turkish and Iranian women.

Telephone:   020 8 539 0427



The Mankind Initiative

Charity providing help and support to male victims of domestic abuse. The helpline is available for all men across the UK suffering from domestic violence or domestic abuse by a current or former wife or partner (including same-sex partner). Welcome calls from mothers, sisters and friends of male victims seeking information. The Team provide both emotional support and practical information on all aspects of domestic abuse including reporting incidents, police procedures, housing and benefits and injunctions.

Telephone: 01823 334244 (Weekdays 10am to 4pm)


Galop - National LGBT Domestic Abuse Helpline

Galop is an independent charity that provides support and advice to people who experience domestic violence and abuse, sexual violence or hate crime. The helpline provides emotional and practical support for LGBT+ people who are experiencing or have experienced domestic violence and abuse.

Helpline: 0800 999 5428 (Monday to Friday 10:00am - 5:00pm, Wednesdays and Thursday

10:00am - 8:00pm)


Online form:


The only UK charity dedicated to calling time on the harm and abuse of older people. The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person.

Phone: 0808 808 8141 (9am to 5pm every Monday to Friday)



Charity supporting anyone who is affected by eating disorders or difficulties with food, weight and shape. Beat can provide information and support on eating disorders including anorexia, bulimia, binge eating disorder and compulsive and emotional overeating. The support is offered to people with eating disorders, families, friends, professionals, adults and young people across the UK. The support is available through Helplines, online support groups, message boards, and peer support groups and HelpFinder, an online directory of support services.

Helpline: 0808 801 0677 (open 365 days a year from 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays)




OCD Action

OCD Action provides support and information for those with OCD and related disorders. While they do not offer services specifically for employers, their website is a good source of information and resources.

Helpline: 0845 390 6232




Our Time campaigns for and supports the estimated 3.4 million young people coping with parental mental illness, to ensure they get the right help early on and to prevent them from becoming patients themselves.



The Sleep Council

We offer practical advice and support to help you adopt healthier sleep habits.

Freephone leaflet line: 0800 018 7923



Suffering from a sleep disorder on a short or long term basis is extremely stressful and can also affect your loved ones and those you work with. Our mission is to provide a dynamic, top-quality website that will help you, and those closest to you, get a good night's sleep. 

National Sleep Foundation

American website with information on sleep and sleep disorders.

Sleep Advisor

A healthy lifestyle starts with good sleep, but if you’re unsure of where to begin, we’re here to help! Whether you’re committing to prioritizing sleep in your life or learning to manage a disorder, we’ve got the latest research on getting quality sleep. 


The organisations below provide useful information for those considering counselling, with online directories that can be used to locate a professional counsellor, who will usually charge for their services.


BACP is a membership organisation that sets standards and provides information about therapeutic practice.


Database of UK counselling services, searchable by different forms of mental ill-health.  


You can refer yourself directly to a psychological therapies service (IAPT) without seeing your GP. These services offer therapies, such as cognitive behavioural therapy (CBT), for common problems including stress, anxiety, depression, obsessive compulsive disorder (OCD) and phobias.


Equality and Human Rights Commission

If you need expert information, advice and support on discrimination and human rights issues and the applicable law, especially if you need more help than advice agencies and other local organisations can provide, please contact the Equality Advisory and Support Service (EASS). Please note: EASS is completely independent of the Commission.

Phone: 0808 800 0082 (Monday to Friday 9am to 7pm and Saturday 10am to 2pm.)

Textphone: 0808 800 0084




Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. We also offer training and help to resolve disputes.

Helpline: 0300 123 1100 (Monday to Friday, 8am to 6pm)


Time to Change

Time to Change works specifically to end discrimination against those with mental health conditions. The Time to Change pledge allows you to publicly demonstrate your organisation’s commitment to tackling stigma and discrimination around mental ill-health.

Telephone:  020 8215 2356



Rethink are a large, national voluntary sector provider of mental health services, offering advice and helplines that vary from region to region. The Rethink website is the best source of information for services and groups in your area.

Advice line:  0300 5000 927 (9:30am - 4pm, Monday to Friday.)

Mental Health First Aid England

Mental Health First Aid offer an educational course which teaches people how to identify, understand and help a person who may be developing a mental health issue. Mental Health First Aid teaches you how to recognise those crucial warning signs of mental ill health. They also offer in-house training directly to large organisations through MHFA Workplace and consultancy to suit individual customer’s needs.

Mental Health Foundation

Mental Health Foundation provides practical information and advice on a wide range of mental health issues, both for those experiencing mental ill-health and those working or living with people who are.

Telephone: 020 7803 1100

Email: online contact form

Mindful Employer

Developed, led and supported by employers, the MINDFUL EMPLOYER® initiative is aimed at increasing awareness of mental health at work and providing support for businesses in recruiting and retaining staff. MINDFUL EMPLOYER® is open to any employer in the UK, whether small, medium or large, private, public or voluntary sector.

Telephone: 01392 677064


Business Healthy

Business Healthy is member organisation City of London's initiative and the provider page on their website has many links which may be useful (membership is open to both businesses and individuals):

Telephone: 020 7332 3378